Reference

Explore How o11 Protects Your Privacy

Your personal data belongs to you, and we take that seriously at o11.

Data you controlSecure account storageClear retention periodsYour right to accessContact us anytime
Explore the Lobby Read FAQ
o11 Explore How o11 Protects Your Privacy
PRIVACY CONTACT PATHS

Switch to the Right Privacy Channel

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern, our privacy support team is reachable around the clock. Choose the channel that works best for you and we will respond within one business day.

Team online

Email Privacy Team

Send a detailed request to our dedicated privacy address and include your registered account email. We confirm receipt within 24 hours and resolve most queries within three working days.

Live Chat Support

Open the chat widget on o11.asia at any hour and ask to be connected to a privacy specialist. Routine data-access requests can often be acknowledged in the same session.

Help Centre Form

Submit a structured privacy request through the Help Centre on o11.asia. The form prompts you for the right details so your request reaches the correct team without delay.

HOW WE HANDLE DATA

Open Your Account Knowing These Six Commitments

We have built our data practices around what India users actually need: fast payment processing through UPI, Paytm, and PhonePe, secure account access, and a clear path to exercising your privacy rights.

Data Collection Scope

We collect only what is needed: registration details, payment method identifiers, and session logs. No data is harvested beyond what is required to operate your account and process payments via UPI, Paytm, or PhonePe.

Cookie Policy

We use functional cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Account credentials are stored using industry-standard hashing. Sessions are protected with token-based authentication, and unusual login activity triggers an automatic security prompt to your registered contact.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable financial regulations thereafter. Once that period lapses, data is deleted or anonymised from our systems.

Your Right to Access

You can request a full export of the personal data we hold about you at any time. Submit the request through our Help Centre or email the privacy team, and we will prepare your data package within seven working days.

Requesting Changes or Deletion

If any data we hold is inaccurate, you can ask us to correct it. If you wish to close your account and remove your data, contact the privacy team and we will action the request in line with our retention obligations.

Check the Answers About Your Privacy Rights

These questions cover what India account holders ask us most often about data handling, cookie use, payment data, and how to exercise your rights on o11.asia.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI ID, Paytm number, or PhonePe handle. We also log device type, IP address, and session activity to secure your account.

We do not sell your data. We share only the minimum necessary information with payment processors — UPI, Paytm, PhonePe — to complete transactions, and with identity verification services where required by local law.

Submit a data-access request through the Help Centre form on o11.asia or email our privacy team directly with your registered account email. We will prepare and send your data package within seven working days.

We retain account data for the period your account is active and for the duration required under applicable financial and legal regulations. Once that mandatory period ends, your data is deleted or fully anonymised.

Yes. Contact our privacy team via email or the Help Centre form and request account deletion. We will remove your data subject to any retention period required by law and confirm the action by email once complete.

We use functional cookies to maintain your login session and analytics cookies to understand page usage patterns. You can adjust or disable cookies in your browser settings at any time; this will not prevent you from accessing your account.

Payment identifiers such as UPI IDs and Paytm numbers are stored in encrypted form. We do not store full card numbers or banking passwords. Transaction records are kept only for the period required by applicable financial regulations.

Related Pages

About Us Cash or Crash o11 App Register