Reference

Explore o11 Legal Terms and Your Rights

Q: Can I request a copy of all data o11 holds about me?

Yes. Email privacy@o11.asia with your registered account ID and phone number. We will compile and send a structured data export within 15 business days. This includes transaction logs, login history and profile details we hold.

Q: How do I ask o11 to delete my personal data?

Send a deletion request to privacy@o11.asia. Once we verify your identity, account data is removed within 30 days unless a legal retention obligation applies. Transaction records subject to financial regulations may be held for up to seven years.

Our legal framework sets out the rules that govern your account on o11, covering how we collect and store your data, how disputes are handled, and what you…

Account TermsPrivacy PolicyCookie PolicyData RetentionDispute Resolution

Explore the Lobby Read FAQ

Browse Our Jurisdiction and Policy Stance

o11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

o11 operates under a jurisdiction-dependent framework, and your use of this platform is governed by the laws of the region where access is permitted by local law. When you complete a transaction — whether through UPI, Paytm, or PhonePe — that activity falls under the terms

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laid out in our user agreement. We retain transaction records for audit and compliance purposes in line with applicable regulations. Our privacy practices follow a data-minimisation approach: we collect only what is necessary to operate your account, process your deposits and withdrawals, and keep your session
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secure. Disputes arising from account activity are subject to a defined escalation path detailed in Section 7 of our user agreement. Any changes to our core legal terms are communicated by email at least 14 days before they take effect, giving you time to review or
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close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Team

Team online

Email Legal Team

Send your legal queries, data-access requests or account-closure notices to our dedicated legal inbox. We aim to respond within 3 business days and keep a full audit trail of every correspondence.

Live Chat Support

Reach our support agents via live chat for urgent policy clarifications. Our chat team can escalate formal legal requests to the compliance desk and confirm receipt of your query in real time.

Postal Address

For formal legal notices requiring a physical record, our registered postal address is listed at the foot of every page on o11.asia. Postal responses may take up to 10 business days.

HOW WE HANDLE THIS

Switch On Account Security and Data Control

Every layer of our account and data practice is built around verifiable controls — from how your UPI transaction details are stored to how long we keep them and who can request…

Data Collection Scope

We collect your name, email, phone number and payment identifiers (UPI ID, Paytm handle) only when necessary to operate your account. No additional profiling data is gathered without your explicit consent during the registration flow.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to identify which pages load slowly on Indian mobile networks. You can manage cookie preferences from the settings panel after you log in.

Account Security

Your account password is stored as a one-way hash; we never hold it in plain text. Two-step verification via SMS to your registered Indian mobile number is available and strongly suggested for all withdrawal requests.

Data Retention Period

Transaction logs are kept for seven years in line with standard financial record-keeping norms. Account profile data is deleted within 30 days of a confirmed account-closure request, unless a legal hold applies.

Who to Contact

Our Data Protection contact is reachable at [email protected]. For account-security incidents, use the dedicated security report form under Settings > Security. Both paths are monitored during business hours, Monday to Saturday.

Requesting Changes

To correct, export or erase your personal data, submit a written request via email to [email protected] with your registered phone number and account ID. We process verified requests within 15 business days and confirm completion by email.

Answers to Common Legal and Policy Questions

The questions below cover the legal areas we hear about most — user rights, data access, account closure, cookie control and how disputes are escalated. If your question is not answered here, email our legal team directly at [email protected].

Yes. Email [email protected] with your registered account ID and phone number. We will compile and send a structured data export within 15 business days. This includes transaction logs, login history and profile details we hold.

Send a deletion request to [email protected]. Once we verify your identity, account data is removed within 30 days unless a legal retention obligation applies. Transaction records subject to financial regulations may be held for up to seven years.

Our terms are governed by the laws of the jurisdiction under which o11 operates. Access to o11 depends on local law and is available where local law permits. The full governing-law clause is in Section 12 of our user agreement.

Disputes follow a two-stage process: first, an informal resolution attempt via our support team; second, formal arbitration if the issue is unresolved within 14 days. Section 7 of the user agreement details the arbitration rules and venue.

Yes. Non-essential cookies can be turned off in the cookie settings panel accessible after login. Disabling analytics cookies does not affect your ability to deposit via UPI, Paytm or PhonePe or to access any part of the lobby.

We send an email to your registered address at least 14 days before any material change takes effect. The updated terms are also flagged with a banner on o11.asia. Continued use after the effective date constitutes acceptance of the revised terms.

Profile and preference data is deleted within 30 days of confirmed closure. Financial transaction records linked to UPI, Paytm or PhonePe deposits and withdrawals are retained for seven years in line with applicable record-keeping requirements.

Explore o11 Legal Terms and Your Rights

Open a Legal Query With Our Team

Email Legal Team

Live Chat Support

Postal Address

Switch On Account Security and Data Control

Data Collection Scope

Cookie Usage

Account Security

Data Retention Period

Who to Contact

Requesting Changes

Answers to Common Legal and Policy Questions

01 Can I request a copy of all data o11 holds about me?

02 How do I ask o11 to delete my personal data?

03 Who governs the legal terms that apply to my account?

04 How are disputes between me and o11 resolved?

05 Can I opt out of cookies on o11.asia?

06 How will I know when legal terms change?

07 What happens to my account data if I close my account?

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